Frequently asked questions

ShiftHash is an AI Smart-Switch cloud-mining app for Android and the web. You buy a hashrate plan with your shared account balance, and the optimizer evaluates 12 proof-of-work coins every 15 minutes, switching your hashpower only when another coin offers at least a 5% better estimated net yield. Earnings accrue to your mining balance and are paid out in BTC or USDT.

No. Mining runs remotely on ShiftHash infrastructure. Your phone or computer does no mining — you only manage your account, plans and withdrawals.

Register with your name, email and password — on the web or in the Android app — then verify your email with the one-time code we send you. You can enter a referral code at signup if someone invited you. One account works on web and Android.

Yes. You must be at least 18 years old, or the age of majority in your jurisdiction, and have legal capacity to enter a binding agreement.

ShiftHash is available in most countries, but the legal status of digital assets and cloud mining varies by jurisdiction and can change. You are responsible for your local law, and we may restrict access by geography or require additional checks.

Signed in, open Profile and use the change-password form. Passwords are stored hashed — we cannot see or recover your current password.

Use “Forgot password” on the login screen. A reset code goes to your registered email and expires after 10 minutes. If you no longer have access to that email, contact support — we cannot reset an account without verifying you own it.

Email verification proves you own the address that password resets, verification codes and security notices go to. Unverified accounts cannot use the full product — including buying plans and withdrawing.

Sessions are server-side and authenticated; money actions are validated server-side, not in the app. Passwords are stored hashed. Keep your email account safe — resets and codes go there — and never share your password or one-time codes with anyone, including anyone claiming to be ShiftHash support.

Submit a request from the public Delete Account page — no login is required — or from the app. Deletion is permanent: your contracts, balances and history are removed, and any remaining withdrawable balance should be withdrawn first, because deleted accounts cannot be restored.

Crypto deposits via PaymentHub — BTC, ETH, BNB, USDT, LTC and DOGE — from $1. On Android, Google Play credit top-ups ($10–$500) will be available once the app is live on Google Play. Your payment provider may apply its own minimums on top of ours.

To your shared account balance — the single spendable pool that pays for mining plans and staking. Deposits do not go to a per-coin wallet.

After the payment provider confirms your transaction on-chain, crediting is normally quick — but a congested network, a delayed provider callback or a rejected payment can delay it. Every deposit keeps a status timeline in the app so you can see where it stands.

ShiftHash accepts crypto deposits from $1. Note that the payment provider itself can enforce a higher minimum for some coins — if a small deposit is rejected at the provider, that is why. The deposit screen shows the applicable minimum before you confirm.

A fixed-term allocation of mining hashpower on ShiftHash infrastructure. You pay the term total up front; the contract runs for its term (30, 90, 180 or 360 days) and its estimated earnings accrue to your mining balance. You own no hardware and run no mining software.

Sign in, fund your shared balance, open Plans, pick a tier and a term, and buy. On Android you can also auto-subscribe with Google Play for term totals up to Play's $999.99 per-period cap. A balance purchase is a fixed term that ends when its term ends; a Play subscription auto-renews until you cancel it.

Five tiers — $20, $100, $300, $500 and $1,000 per month — each in 1, 3, 6 or 12-month terms. Longer terms cost less per month: 3 months saves 10%, 6 months saves 20%, 12 months saves 30%. Hashrate runs from 160 TH/s ($20) to 8,000 TH/s ($1,000). Full prices are on the pricing page.

Yes — plans are stackable. Each active contract adds its hashpower and its daily optimizer switch allowance, so two $100 plans give you 10 switches a day, not 5.

No. ROI percentages (180% on the $20 tier, 210% on $100, 240% on $300, 270% on $500, 300% on $1,000) are estimates based on current configuration, prices and difficulty. Actual results depend on live network conditions and can be lower, delayed, or zero.

Every 15 minutes it scores all 12 eligible coins on live price (CoinGecko) and network difficulty (WhatToMine / mempool.space), as estimated net USD per watt per day. It switches only if another coin beats the current pick by at least 5% — and only if you have switches left today.

Twelve proof-of-work coins: BTC, BCH, LTC, DOGE, KAS, ETC, RVN, ZEC, DASH, ERG, FLUX and DGB. Ethereum is proof-of-stake, so it cannot be mined and is not listed. Payout is in BTC or USDT.

Three usual reasons: no other coin clears the 5% advantage bar, you have used your switches for today, or you locked the optimizer to one coin. The Optimizer screen shows the reason for the current state — it never switches for show. Our blog explains this in detail.

Both move your entire accrued mining balance. Collect moves it to your withdrawable balance, ready for payout. Convert moves it to your spendable account balance, so you can buy another plan or stake with it. Neither charges a fee.

First Collect your mining balance into withdrawable. Then open Wallet → Withdraw, choose your payout asset (BTC or USDT), enter the destination address and amount, and confirm. Withdrawals are reviewed before they are sent.

BTC withdrawals start at 0.0003 BTC with a 0.00005 BTC network fee. Payouts are available in BTC or USDT; the exact minimum and fee for your chosen payout are shown in the app before you confirm.

A completed on-chain transfer cannot be reversed. If the address is invalid, the withdrawal may fail before sending — but if it is a valid address that is not yours, the funds are almost certainly lost. Always double-check the address and the network before you confirm.

Locking balance into a tier for a fixed term and earning rewards daily. Tiers: Flexible 7 days at 18% APY (min $10), Standard 30 days at 35% APY (min $10), Growth 60 days at 55% APY (min $25), Premium 90 days at 80% APY (min $50). Stakes lock for the full term — early redemption is not available.

No. APY figures are estimates based on current configuration. Actual rewards can differ, and staking does not protect your capital.

Share your referral code or link. When someone joins with it and becomes a verified, active user, you earn 10% base commission on their eligible activity. Tier multipliers raise your effective rate — Bronze ×1.0, Silver ×1.2 (5 verified referrals), Gold ×1.5 (20), Platinum ×2.0 (50), Diamond ×3.0 (100) — so up to 30% effective. Referral earnings can be converted into spendable balance, and you can send balance or plan gifts to people you referred.

Yes, with your own audience — but don't spam, don't misrepresent ShiftHash, and don't promise guaranteed earnings to get signups. The program is single-level: you earn on people you directly referred, not on a downline. Abuse, duplicate or fraudulent activity can be reversed, and commission rates can change prospectively.

No. ShiftHash does not guarantee profits, fixed daily income, or capital preservation. Estimated outputs are not guaranteed, and past or sample figures are not a reliable indicator of future results. Use only funds you can afford to lose.

No. ShiftHash is not a bank, broker-dealer, exchange or investment adviser, and it does not claim to hold a financial, banking, securities or money-transmitter licence in any jurisdiction. It provides cloud-mining software services, and its content is general information — not financial, investment, legal or tax advice.